How to Improve Your Inside Sales Team With Elisabeth Bazanac

00:00 Introduction to Elisabeth Bazanac and Lozani’s Pest Control
01:24 What the sales department looked like before improvements
02:55 Challenges in combining customer service and sales
06:29 How to assess what needs to be improved in sales
07:31 The role of psychology in customer interactions
10:39 Implementing a streamlined sales process
12:01 Sales funnel management and automation strategies
17:07 Tracking performance metrics for sales teams
20:14 Setting and achieving close rate goals
23:40 Aligning incentives with business objectives
25:50 Training resources for improving sales team performance
27:04 The impact of customer feedback on sales strategies
28:06 Lessons learned from trying different CRMs
31:41 Handling common customer objections effectively
36:40 Advice on finding the right people for sales roles